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Naida CI Marvel M30

Welcome to the Naída CI M and Sky CI M troubleshooting page!  The following questions will help address your troubleshooting needs concerning the Naída CI M and Sky CI M sound processors. To use this tool, please review each question and select the most appropriate box to proceed.

Welcome to the Naída CI M and Sky CI M troubleshooting page!  The following questions will help address your troubleshooting needs concerning the Naída CI M and Sky CI M sound processors. To use this tool, please review each question and select the most appropriate box to proceed.

Connectivity Information for Marvel CI


How do I know if my Bluetooth-enabled smartphone is compatible with Marvel CI or AB Remote?


Visit our Bluetooth and Mobile App Compatibility page to learn more.


Can I connect Marvel CI to an Android phone?


Yes, you can connect to any Android phone with Bluetooth 2.1 or newer.

  1. Go to the Android phone’s home screen and tap on the Settings icon.
  2. In the Settings menu, tap on the Bluetooth icon.
  3. Tap on the slider button to turn Bluetooth on.
  4. Connect the M Battery to Marvel CI to start the three-minute pairing window.
  5. On the Android phone, you will now see a message, Available Devices.
  6. The name of your Marvel CI will appear on the screen with a telephone icon next to it. Tap on it to select.
  7. A connection beep will be heard in the paired Marvel CI.
  8. Your Android phone is now connected to Marvel CI.

Can I connect Marvel CI to an iPhone?


Yes, you can connect to any iPhone with Bluetooth 2.1 or newer.

  1. Go to your iPhone home screen and tap on the Settings icon.
  2. In the Settings menu, tap on the Bluetooth icon.
  3. Tap on the slider button next to Bluetooth to turn Bluetooth on.
  4. Connect the M Battery to Marvel CI to start the three-minute pairing window.
  5. After several seconds, the customized name of your Marvel CI will appear on the iPhone screen. Tap on it to select.
  6. You will now see a message, Bluetooth Pairing Request Click Pair.
  7. A connection beep will be heard in the paired Marvel CI.
  8. Your iPhone is now connected to Marvel CI.

How many devices can I pair to my Marvel CI sound processor?


You can pair up to 9 different devices to Marvel CI:

  • 2 Bluetooth Classic devices (e.g., smartphones, tablets, laptops)
  • 2 Bluetooth Low Energy devices (e.g., AB Remote mobile app, Phonak RemoteControl)
  • 2 Phonak TV Connectors
  • 1 Phonak PartnerMic
  • 1 Roger 02 microphone
  • 1 Roger 03 microphone

How do I switch between one Bluetooth device connected to Marvel CI to another device?


  1. Switch off Bluetooth on the device that is connected at the moment.
  2. Ensure that Bluetooth wireless technology is enabled on the device that you are going to connect to.
  3. Slide off the M Battery on Marvel CI and slide it back on.
  4. Marvel CI will now connect to the other Bluetooth device.

Can I connect a Bluetooth computer to Marvel CI?


Yes, you can connect to any computer equipped with Bluetooth.

  1. Go into the Bluetooth settings menu of your computer.
  2. Connect the M Battery to Marvel CI to start the three-minute pairing window.
  3. Find Marvel CI which has been set for the phone calls and pair it.
  4. The pairing code is 0000.

Can Skype, Zoom, FaceTime and WhatsApp be used with Marvel CI?


Yes. Marvel CI supports Skype, FaceTime and WhatsApp for phone and video calling. The call will be heard in Marvel CI as with normal phone calls. If using Skype on a computer, Marvel CI needs to be paired to the computer.


Can I connect a tablet to Marvel CI?


Yes, you can connect to any tablet equipped with Bluetooth 2.1 or newer.

  1. On your tablet, ensure that Bluetooth wireless technology is enabled and search for Bluetooth-enabled devices in the connectivity settings menu.
  2. Connect the M Battery to Marvel CI to start the three-minute pairing window.
  3. Your tablet shows a list of found Bluetooth devices. Select Marvel CI from the list.
  4. If you are wearing your processor, you will hear a confirmation alert.

Can I use my smartwatch with Marvel CI?


Yes, as long as your smartwatch supports Bluetooth classic (A2DP and HFP). With A2DP you can listen to music, and with HFP you can make hands-free phone calls. Please be aware that not all smartwatches support these profiles.


What is Flight Mode?


Flight mode disables wireless connectivity (e.g., to Bluetooth-enabled devices, accessories) in the Marvel CI sound processor. It does not disable normal operation. To activate flight mode, hold down either the top or bottom of the multifunction button while attaching the battery. Continue to hold the button down for approximately 10 seconds, until you see a long, solid orange LED. To deactivate flight mode, simply remove and reattach the battery.


Can I use the AB Remote mobile app on a tablet?


AB Remote mobile app is not supported for tablets.


How many hearing devices can be paired to AB Remote mobile app?


Up to two paired hearing devices can be paired to AB Remote mobile app at a time.


Can I use the AB Remote mobile app while streaming?


The AB Remote mobile app can be used to adjust environmental balance while streaming media via Bluetooth or from any compatible accessories. AB Remote mobile app cannot be used while streaming a phone call or video call via Bluetooth.